International Shipping, Customs, Duties and VAT
You will be responsible for any and all customs, taxes, VAT, duties, and fees on your end. That is out of our control, and we will not mark any shipment in any way that is inconsistent with international law. Please review your local laws, make sure you give us the correct
Last updated: June 21, 2021 20:22
How do I get an invoice to show Customs that my order and declaration values are correct?
After the Kickstarter has ended and you have finalized your selections in your Pledge Calculator order, a button will appear that will allow you to print an invoice of your order. You will be able to access and reprint invoices as many time as needed by you.
Last updated: June 21, 2021 20:22
Will you send me shipping tracking info when my order ships?
Yes, so as long as you have provided your email address, you will be emailed once your rewards have shipped.
Last updated: June 21, 2021 20:22
Do you ship to the EU and AU
Yes, we ship worldwide. Also, please see the Sales Tax, VAT and Shipping section above.
Last updated: June 21, 2021 20:22
What size are the miniatures?
The minis are made to 28mm scale and, where possible, there is dice pictured next to the minis to show approximate scale.
Last updated: June 21, 2021 20:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.